Returns & Exchanges
Returns & Exchanges
Returns
Returns & Exchanges
We understand that sometimes when you receive an item, it just doesn't feel right. If you wish to return your purchase that your ordered from us online, you must do so within 14 days of receiving your item(s). We will then refund the price paid for the goods purchased.
In order to receive the refund, the goods must be unworn (with the security tag still attached) and in the original condition when the item was received. Once we receive the goods, they will be thoroughly checked. We reserve the right to refuse a refund if the above standard is not met. We will endeavour to make a fair compromise in line with our company values.
We do not offer refunds on any Bespoke Piece or Engraved (item unless misdescribed or faulty).
Returning the Goods
Please follow the steps below to return the item to us (if you have any questions or need assistance, please give us a call and we are more than happy to help).
We understand that sometimes when you receive an item, it just doesn't feel right. If you wish to return your purchase that your ordered from us online, you must do so within 14 days of receiving your item(s). We will then refund the price paid for the goods purchased.
In order to receive the refund, the goods must be unworn (with the security tag still attached) and in the original condition when the item was received. Once we receive the goods, they will be thoroughly checked. We reserve the right to refuse a refund if the above standard is not met. We will endeavour to make a fair compromise in line with our company values.
We do not offer refunds on any Bespoke Piece or Engraved (item unless misdescribed or faulty).
Returning the Goods
Please follow the steps below to return the item to us (if you have any questions or need assistance, please give us a call and we are more than happy to help).
Returns
We understand that sometimes when you receive an item, it just doesn't feel right. If you wish to return your purchase that your ordered from us online, you must do so within 14 days of receiving your item(s). We will then refund the price paid for the goods purchased.
In order to receive the refund, the goods must be unworn (with the security tag still attached) and in the original condition when the item was received. Once we receive the goods, they will be thoroughly checked. We reserve the right to refuse a refund if the above standard is not met. We will endeavour to make a fair comprise in line with our company values.
We do not offer refunds on any Bespoke Piece or Engraved item.
Returning the Goods
Please follow the steps below to return the item to us (if you have any questions or need assistance, please give us a call and we are more than happy to help).
- Return the item within the 14 days of receipt of the item. This can be confirmed by the recipient's signature on the Royal Mail Tracking system.
- Include details of the order, such as the Order Number or your Full Name.
- Parcel the goods in the original box and securely deal the package. We can not accept any responsibility of this package on it's return to us. Please use Royal Mail Special Delivery where possible. This will be done at your own cost and liability (insurance).
- Return the item within the 14 days of receipt of the item. This can be confirmed by the recipient's signature on the Royal Mail Tracking system.
- Include details of the order, such as the Order Number or your Full Name.
- Parcel the goods in the original box and securely deal the package. We can not accept any responsibility of this package on it's return to us. Please use Royal Mail Special Delivery where possible. This will be done at your own cost and liability (insurance).
- Return the item within the 14 days of receipt of the item. This can be confirmed by the recipient's signature on the Royal Mail Tracking system.
- Include details of the order, such as the Order Number or your Full Name.
- Parcel the goods in the original box and securely deal the package. We can not accept any responsibility of this package on it's return to us. Please use Royal Mail Special Delivery where possible. This will be done at your own cost and liability (insurance).
Please return all goods to our Head Office
Wray & Co
102 New George Street
Plymouth
Devon United Kingdom
PL1 1RZ
Once the goods have been received and checked, we will contact you to arrange a refund. This will be completed within the 14 days of receiving the returned goods.
Please return all goods to our Head Office
Wray & Co
102 New George Street
Plymouth
Devon United Kingdom
PL1 1RZ
Once the goods have been received and checked, we will contact you to arrange a refund. This will be completed within the 14 days of receiving the returned goods.
Please return all goods to our Head Office
Wray & Co
102 New George Street
Plymouth
Devon United Kingdom
PL1 1RZ
Once the goods have been received and checked, we will contact you to arrange a refund. This will be completed within the 30 days of payment of the original order.
Exchanges
Exchanges
We also appreciate that sometimes you can change your mind after the 14 days, or rather than requesting a refund getting something else. As always, we are here to help. We offer Exchanges on items purchased online up to 30 days after receipt of the goods.
Exchanges follow much of the above, but rather than going through that process just give us a call and explain that you would like an Exchange. We will then record your details and contact you with the next step when it is convenient to you.
We also appreciate that sometimes you can change your mind after the 14 days, or rather than requesting a refund getting something else. As always, we are here to help. We offer Exchanges on items purchased online up to 30 days after receipt of the goods.
Exchanges follow much of the above, but rather than going through that process just give us a call and explain that you would like an Exchange. We will then record your details and contact you with the next step when it is convenient to you.
We also appreciate that sometimes you can change your mind after the 14 days, or rather than requesting a refund, getting something else. As always, we are here to help. We offer Exchanges on items purchased online up to 30 days after receipt of the goods.
Exchanges follow much of the above, but rather than going through that process just give us a call and explain that you would like an Exchange. We will then record your details and contact you with the next step when it is convenient to you.
Please note: Everything on this page complies with the Consumer Rights Act 2015. As a business, we want to give our customers the best service that we can provide. Therefore, if you have any questions about the details stated on this page, please get in contact with us by giving us a call or emailing contact@wraysjewellers.co.uk. We are here to help you as much as we can.
Please note: Everything on this page complies with the Consumer Rights Act 2015. As a business, we want to give our customers the best service that we can provide. Therefore, if you have any questions about the details stated on this page, please get in contact with us by giving us a call or emailing contact@wraysjewellers.co.uk. We are here to help you as much as we can.
Please note: Everything on this page complies with the Consumer Rights Act 2015. As a business, we want to give our customers the best service that we can provide. Therefore, if you have any questions about the details stated on this page, please get in contact with us by giving us a call or emailing contact@wraysjewellers.co.uk. We are here to help you as much as we can.